Privacy Notice

This Privacy Policy applies to persons who use the Website located at the URL: http://hotelcastillohuatulcobeachclub.wa.profitroom.com and comes into force on December 1, 2023. The administrator of user data is: Operadores de Hoteles Chahue SA de CV (hereinafter, “We”). Contact details of the data protection officer: email: reservaciones@hotelcastillohuatulco.com

In connection with the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter “GDPR”), we inform you that:

We process data for the following purposes:

• performance of a contract or taking steps at the request of the data subject prior to entering into a contract (legal basis: Article 6(1)(b) GDPR),
• handling of requests (Article 6(1)(f) GDPR),
• handling of complaints and claims (Art. 6(1)(b) GDPR),
• keeping records and complying with the legal obligations incumbent on the Administrator (Article 6(1)(c) GDPR),
• sending the newsletter (Art. 6(1)(a) GDPR),
• monitoring and improving the quality of the service provided: asking you to complete a survey or answer some questions about the quality of the service provided (Article 6(1)(f) GDPR),
• displaying personalized commercial information on social networks (Art. 6(1)(a) GDPR)

Providing data is voluntary, although necessary to use the services. If consent is given, it is voluntary and is expressed by clicking the checkbox containing the terms of the consent given.

If a person has given consent to the processing of data (legal basis: Article 6(1)(a) of the Data Protection Regulation), the data will be processed until consent is withdrawn; after this period, information on who gave consent, when and with what consent may be archived (for the purpose of establishing, investigating or defending legal claims). In other cases, data is processed for the period justified by the purpose (for example, performance of a contract, answering questions, tax regulations, etc.). The processing period depends on the possibility of establishing, asserting or defending legal claims, or when data retention is necessary due to tax regulations.

You may withdraw your consent at any time. Click the link or send an email to: reservaciones@hotelcastillohuatulco.com.

Every data subject has the right to access, rectify, erase or restrict the processing of their personal data, the right to object, the right to data portability and the right to lodge a complaint with a supervisory authority.

Transaction data, including personal data, will be transmitted directly by the user to the payment service provider.

Website visitors may fill in a form and subscribe to the newsletter, providing an email address and/or a telephone number as the basis for automatic contact.

Website visitors may consent to us running targeted advertising campaigns on social networks based on their email address.

We use the services of software and ICT system maintenance companies with which we have entered into the corresponding agreements. These contracts include rules on data processing and confidentiality. Data is not shared, and none of these companies is entitled to process it in any way other than that specified in the contract. Your data, to the extent that the company has access to it, may only be processed for the proper provision of the services.

Cookies are transferred to web browsers, stored in the memory of devices and read by the server each time you connect to the website.

Please note that storing cookies does not allow us to access your private device or read any data other than that stored in the cookies.

We use so-called “technical cookies”, which allow us to correctly transmit a message and remember your settings, and to create simple statistics for the website.

We use cookies and data collection technologies to help us analyze traffic on the website. This allows us to optimize its performance, improve the most popular solutions and display targeted messages and offers. You can give, refuse or withdraw your consent, or manage your settings, by clicking here.

We use the following cookies:

• Google Analytics